HOW LONG BEFORE MY order ARRIVES?
Typically all UK deliveries take between 24 – 48 hours. EU deliveries take 3 – 5 days and worldwide 5 – 7 days. Subject to your countries custom rules and regulations.
WILL MY order BE SAFE?
Yes, we only use specialist safe secure packaging. Your order will be checked no less than 3 times during the production process an postage stage. This ensures that every order that leaves us is in perfect condition.
WHO DELIVERS MY LOVELY order?
Your order will be delivered by DHL 24-48 HOUR SPECIAL DELIVERY
CAN I TRACK MY PARCEL?
You can track your package through the DHL website here
HOW DO I KNOW IF MY PARCEL HAS BEEN DELIVERED?
Your package will always need to be signed for. This will clearly show who signed and at what time your order was delivered.
WHAT IF THERE IS NOBODY IN TO SIGN FOR MY PACKAGE?
If there is nobody available to sign for your package, then the DHL delivery driver will leave instructions for how you can retrieve your order
WHAT HAPPENS IF I DISCOVER MY ITEM IS DAMAGED ON OPENING MY PARCEL?
We only use specialist secure safe packaging for your order art, however accidents do happen. You should inspect your order on opening your parcel. You MUST inform us of any damage no later than 48 hours after delivery. You must follow this up with photographic evidence as soon as possible. We will then instruct you on returning your parcel to us for inspection and replacement.
GENERAL INFORMATION
UK DELIVERY: Our main courier service is Parcelforce 24-48 hour delivery service. Delivery time is based on when you receive your confirmation of dispatch notification and not when you place your order. Where possible we will provide you with a tracking number so that you can then track your parcel from the link provided above. You may also visit their site directly. All our orders are usually dispatched within 24/48 hours, excluding special, custom orders and those with additional splash/UV coatings. These orders are usually dispatched within 48 hours. We cannot be held responsible for any delays beyond our control once your order leaves our studio. If you need your order for a special occasion or a specific date, then please ensure that you allow sufficient time, so as to avoid disappointment. If you require an urgent delivery, then please contact us. We will be pleased to help and fulfil your request by special order.
EU-WORLDWIDE DELIVERY: We use Parcelforce Worldwide Delivery service for all countries outside the UK. Delivery times to these countries is based on information supplied by Parcelforce Worldwide. We cannot be held responsible for deliveries that fall outside the time stated, or are delayed by customs in the destination country. Typical delivery to EU countries is 3-4 DAYS. Worldwide destinations is 3-7 DAYS, Subject to your own countries rules & regulations.
PLEASE NOTE: You are responsible for any custom or import duties specific to your country.
TRACKING YOUR ORDER: All orders are provided with a tracking number. You may track your package at any stage by visiting the Royal mail website.
RECEIVING YOUR PARCEL: All orders will need to be signed for. They CANNOT be delivered without a signature and time stamp. We do this so that in the unlikely event of any missing, damaged, fraudulent or insurance claim that may arise in the future. This is for the benefit of both parties. We can target and track your package easily through all stages of postage and delivery.
INSURANCE: All orders are fully insured by
We. They are also insured with Royalmail. In the unlikely event of any missing or damaged items, We will replace your order.
